Frequently Asked Questions
Everything you need to know about your next ride.
Do you offer professional assembly for bikes purchased online?
Yes, every bike purchased through Cahaba Cycles undergoes a professional assembly and safety inspection by our certified mechanics before it is ready for pickup or delivery.
What is your return policy on bicycles and gear?
We offer a 30-day return policy on most items in new, unused condition with original packaging. Please note that a restocking fee may apply to bicycles that have been ridden.
How do I determine the correct frame size for me?
We provide a comprehensive sizing chart on each product page. For the most accurate fit, we recommend visiting one of our locations for a professional fitting session with our expert staff.
Do you offer shipping for oversized items like mountain bikes?
Yes, we ship nationwide within the continental US. Oversized items like bikes are shipped via specialized freight or Ground services to ensure they arrive safely at your door.
What kind of warranty comes with my purchase?
All new bicycles are covered by the manufacturer's limited warranty. Additionally, Cahaba Cycles provides a complimentary 90-day tune-up period to ensure your new ride stays in peak condition.
Can I trade in my old bike for credit toward a new one?
Absolutely. We partner with Trade-In programs to offer fair market value for your used bike, which can be applied directly as a credit toward your new purchase.